Applicable only for Cass Creek products purchased from casscreek.com.
Cass Creek products purchased from another on-line retailer or other retail establishment are not covered by this Returns & Exchanges Policy. Please seek remedy from the retailer from which you purchased the product.
Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchanges, or adjustment. After this date the manufacturers’ warranty applies.
BEFORE returning your product contact our customer service department and request an RMA number. Returns will not be accepted without a pre approved RMA number. Thank you for your understanding.
Returns should be shipped via UPS/FedEx or insured Parcel Post to:
- Cass Creek
- Attn: Returns
- 6893 Sullivan Road
- Grawn, MI 49637
With all returns, please include:
- Your name
- Shipping address
- Credit card number and expiration date
- A copy of your invoice and an explanation of what you want done with your return (for example: refund your credit card, exchange for another item, etc.)
Reporting damaged goods or lost shipments
DAMAGED shipments and/or packages which appear to be damaged should be refused at the time of delivery.
Please e-mail us at firstname.lastname@example.org or call us at 1-800-891-3660 in case of damaged or lost shipments.